Before you return a Mortantra product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones, therefore, may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).
STEPS FOR MAKING A RETURN:
Please inform us within 3 days of receipt of order. You can email on [email protected] or Whatsapp/Call on +91 9909909829.
Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Mortantra QC team to decide whether product is approved for return.
Once we have received the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
Mortantra will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
Genuine quality issues.
Packages lost in transit.
In case Mortantra discovers that a wrong item has been shipped to you.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After failed delivery attempts by our courier agencies
Package refused by recipient.
Sizing issues. Please review our size guides carefully before making your purchase.
Products returned in a used or damaged condition.
Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
If the jewellery is not faulty or damaged.