Join Mor Circle Now!
Welcome to the Mor Circle - A loyalty program by Mortantra to give back to our beautiful community for their consistent love, loyalty and support!
1. What is the Mor Circle loyalty program?
The Mor Circle loyalty program allows you to earn points, called "gems," on every purchase, which can be redeemed for discounts on future purchases.
2. How do I earn gems?
You earn 5% of your purchase amount in the form of gems. For example, a purchase of ₹1000 earns you 50 gems. Gems will be released 10 days after order completion.
3. What is the value of a gem?
1 gem equals ₹1.
4. Can I use gems during the annual sale?
No, gems cannot be redeemed during the annual sale.
5. What are the membership tiers?
The program has two tiers: Mor Circle and the exclusive Tara Club.
6. How do I join the Tara Club?
Mor Circle members with annual spends above ₹1 lakh will be part of the exclusive Tara Club.
7. What benefits do Tara Club members receive?
Tara Club members receive early access to shop from our Annual Sale next year, early access to all new collection drops, and many more surprises that will be announced throughout the year.
8. Do gems expire?
Yes, gems are valid for one year from the date of issue.
9. Can I earn gems on all purchases?
Yes, you can earn gems on all purchases. However, purchases made with gems are not eligible to earn gems.
10. How can I redeem my gems?
You can redeem your gems during the checkout process on all purchases expect Annual Sale.
11. Can I transfer my gems to someone else?
No, gems are non-transferable and can only be used by the account holder.
12. How can I keep track of my gem balance?
You can view your gem balance and transaction history by logging into your Mortantra account on our website.
13. Are there any other ways to earn gems?
Stay tuned for special promotions and events where you can earn additional gems.
14. How do I contact customer service for the Mor Circle program?
You can contact our customer service team via email or phone for any queries related to the Mor Circle program.
15. How does my tier status work?
Your tier status is valid for a year from your last purchase. To maintain your tier, you need to make the required purchases within this period.
16. Can I earn gems for purchases made before enrollment?
No, gems can only be earned on purchases made after enrolling in the Mor Circle program.
17. Can I return or exchange an item purchased with gems?
Yes, items purchased with gems can be returned or exchanged, and the corresponding gems will be credited back to your account. In case of returns, exchanges, or refunds, gems will be terminated.
18. Can my membership be terminated?
Yes, Mortantra reserves the right to terminate your membership if the terms and conditions are violated.
19. How do I update my account information?
You can update your account information by logging into your Mortantra account and accessing the account settings.
20. How do I unsubscribe from email notifications?
You can unsubscribe from email notifications by clicking the unsubscribe link at the bottom of any promotional email or by adjusting your email preferences in your account settings.
21. What if I have additional questions?
For any additional questions or concerns not related to the loyalty program, you can contact our customer service team.
22. Can Mortantra change the Mor Circle program and its benefits?
Yes, Mortantra reserves the right to modify the terms and benefits of the Mor Circle program at any time. Members will be notified of any significant changes.
23. Why have my points disappeared?
Points expire one year from the date they are earned. If points disappear, it is likely because they have expired.
24. What do I do if I believe a purchase was not properly credited?
Contact our customer service team with your purchase details. We will investigate and rectify any discrepancies.
25. Can I return a product received as a free reward?
No, products received as free rewards cannot be returned or exchanged for cash or gems.
26. Are there any referral rewards?
Stay tuned for potential referral programs where you can earn additional gems for referring friends and family.
27. Do I get any benefits for providing reviews and feedback?
Yes, you may earn additional gems for submitting reviews and providing feedback on your purchases.
28. Can I opt-out of the loyalty program?
Yes, members can opt-out by contacting customer service.
29. Are there any restrictions on how gems can be used?
Gems cannot be used to purchase gift cards or other non-merchandise items.
30. Can I combine gems with other promotions?
Gems can be combined with other promotions except Annual Sale unless specified otherwise.
31. What happens if there is a system error affecting gems?
Mortantra is not responsible for system errors. Contact customer service for resolution.
32. Is there a minimum purchase requirement to earn gems?
There is no minimum purchase requirement; gems are earned on all purchases.
33. Are there any fees to join the Mor Circle or Tara Club?
No, there are no fees to join the Mor Circle or Tara Club.
34. Will I be notified of changes to the loyalty program?
Yes, members will be notified of any significant changes to the program terms or benefits.
35. Can I use gems for international orders?
Yes, gems can be used for international orders, subject to any applicable terms and conditions.
36. How long does it take for gems to be credited after a purchase?
Gems will be credited 10 days after the completion of an order.
37. How do I join the Tara Club?
Mor Circle members with annual spends above ₹1 lakh will be part of the exclusive Tara Club. Tara Club members earn 10% of their purchase amount in the form of gems. For example, a purchase of ₹1000 earns you 100 gems.
