Thoughtful care for every Mortantra piece, long after it becomes yours.
Your piece is protected for 12 months from the date of purchase.
Skilled craftsmanship to restore your jewellery with care.
We're here for you, even after your warranty period.
At Mortantra, every piece is a testament to timeless design, skilled craftsmanship, and enduring love. To honor this promise, we offer a 1-Year Warranty on all Mortantra jewellery - an assurance of our commitment to quality and your peace of mind.
We lovingly stand behind the workmanship of your jewellery. Our 1-year warranty covers:
Each repair is handled with the same care that created your original piece.
While we're here for most mishaps, some situations fall outside our warranty:
Jewellery tarnishing or damage due to water, cosmetics, or improper care is not considered a manufacturing defect.
Follow these simple steps and our team will guide you through the repair process.
Email our team at info@mortantra.com.
Mention your Invoice Number or Web Order Number along with your name, contact number and current delivery address.
Attach clear photographs showing the issue with your jewellery.
Our team will review your request and respond with the next steps.
We'll respond within 2–3 working days. Return shipping charges for repair services will be borne by the customer.
Even after your warranty ends, we're still here to help. Paid repair services are available for older Mortantra pieces depending on the extent of damage and availability of materials.
Repair possibilities and applicable charges are shared after assessment.
Each Mortantra piece carries the warmth of tradition and the resilience of modern craftsmanship. Our warranty is not just a policy—it is a celebration of the love and care we put into every design, and a promise that we're here for you long after your purchase.
We're here to help and make your experience seamless.
