Shipping Information

INDIA:

Free Shipping:
On all orders above 6000 INR we offer free Standard Shipping

Delivery Method:
Orders shipped via Standard Shipping are delivered within 4-5 business days  

Shipping Charges:
Standard Shipping – Orders below 6000 INR shipping charges are 150 INR

Please note:
Shipping prices may vary depending on the destination and weight of your parcel.


INTERNATIONAL:

Delivery Method:
Orders shipped via Express Shipping (DHL, FedEx) are delivered within 5-7 business days  

Shipping Charges:
Express Shipping – Approx. starting price USD 35*
*Prices do not include custom duty

Please Note: VAT, duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on info@mortantra.com


Made-to-Order - Terms & Conditions :

For made-to-order, customised orders and consulted orders, alterations, change in pieces or cancellation will be only considered in special cases, within 3 days of order placement. Email regarding the same should be done on info@mortantra.com. Cancellations will not be entertained in any orders post 3 working days. If cancellations are to be done irrespective, 30% cancellation fees will be charged on the total order and the remaining amount if any will be issued to the client as a credit note.
In case of exchange, changes, alterations to be made to the order, The order value needs to matched. An additional 30 days time period will be given for the finalisation if notified in 3 days time. 30% cancellation fees will be charged on the order value if the client fails to revert for the follows up on the order.

For custom orders, made-to-order pieces that need to be put on hold due to any circumstances, the client can request a hold within their order timeline before shipping. An additional 30 days will be provided for the finalisation. The order will automatically be cancelled post 30 days after taking a follow up with the client. 30% of the whole order value will be charged as cancellation fees and the remaining amount if any will be issued to the client as a credit note.

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